Resending a Portal Notification

The firm administrator can resend mail notifications that were sent in the prior two weeks by using the following procedure.

Note: If a notification was originally sent to multiple recipients, resending the notification resends it to all recipients.

  1. Open Dashboard, click Application Links on the navigation panel, and then click Settings and defaults under Firm.
  2. Click Portal > Email Queue on the navigation panel.
  3. Select the event notification type you want to resend in the Select an event list.

    Note: The Select an event list only includes events for which notifications are enabled on the Email Notifications window.

  4. Narrow the list doing any of the following as needed until you have located the notification you want to resend:
    • Enter a client sort name in the search text box. All notifications of the selected type that were sent to that client in the prior two weeks displays in the queue.
    • Click the arrow button to the right of the search text box and select a different filter. If you select Show All Clients, all sent notifications of the selected type from the prior two weeks display in the queue. If you select Email Address, you must enter an email address in the search text box. All notifications of the selected type that were sent to or from that email address in the prior two weeks display in the queue.
    • Click a column header in the grid to sort the results in ascending order by that column. Click the column header again to sort the list in descending order by that column.
    • Click the filter icon for a column to view and select filters for that column.
  5. Select the check box for the notification you want to resend.
  6. Click Resend.